mcu Privacy Policy

1.1 Personally Identifiable Information

We collect the information you provide when registering on the mcu casino platform. This includes:

• Full name and date of birth (for age verification — service is available to users aged 21+)
• Mobile number and email address
• National ID or passport number (when identity verification is required)
• Transaction information: records of deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer
• Account preferences and communication history

1.2 Automatically Collected Information

When you use the mcu platform, certain information is recorded automatically:

• IP address and device information (operating system, browser version)
• Login time, session duration, and usage patterns
• Which games were played and for how long (slots, live casino, bingo, etc.)
• Cookie and session tracking data

1.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may collect relevant information about you from trusted third parties. This information is used solely to verify accounts and ensure the security of our services.

2.1 Providing Core Services

mcu casino uses your information to manage accounts, process transactions, and deliver gaming services without interruption. Specifically:

• Account registration and age verification (confirming 21+)
• Processing deposits, withdrawals, and bonus transactions
• Providing customer support — 24/7 via live chat and email in Bengali and English
• Determining VIP program benefits and issuing weekly cashback

2.2 Security and Fraud Prevention

mcu actively analyzes information to ensure the security of your account and transactions. This is used for:

• Detecting unusual login patterns and preventing account fraud
• Identifying multiple accounts or unauthorized activity
• Following anti-money laundering (AML) procedures
• Ensuring SSL encryption and secure connections

2.3 Responsible Gaming Support

In line with mcu's Responsible Gaming Policy, we monitor user gaming behavior to identify potentially problematic habits and provide timely support. This information is not shared with any third party.

2.4 Relevant Communications

Based on your preferences and gaming history, mcu may occasionally notify you about relevant bonus offers, new games, or service updates. You can opt out of marketing communications at any time through your account settings or by contacting our support team directly.

3.1 Retention Period

mcu retains your personal information for as long as your account is active and for as long as necessary to meet applicable legal obligations. Transaction records may be retained for a specified period even after an account is closed.

3.2 Technical Security Measures

mcu uses multiple layers of security to protect your information:

• SSL/TLS encryption — fully protected during data transfer
• Encrypted databases — stored data access is restricted and controlled
• Two-factor authentication (OTP-based login protection)
• Regular security audits and risk assessments

3.3 Internal Access Controls

Only mcu staff who directly need your personal information for their work — such as the customer support team or account verification department — can access it. All staff are required to follow strict confidentiality rules.

4.1 Payment Processors

To complete transactions, mcu works with approved payment services — including bKash, Nagad, Rocket, and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and others). Only the information needed to complete transactions is shared with these services.

4.2 Game Software Providers

Game service providers such as Pragmatic Play, Evolution, JILI, PG Soft, and Spribe operate as part of the platform. These providers can see game session data — but personal identity or financial information is not shared with them.

4.3 Legal Obligations

mcu may be required to provide information to authorities in response to legal orders, government directives, or legitimate investigations. Outside of these circumstances, your information is not sold or commercially shared with any third party.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device that help improve your experience on the mcu platform. The cookies we use include:

• Essential cookies: to maintain login sessions and security — these cannot be turned off
• Functional cookies: to remember your language preferences and account settings
• Analytical cookies: to understand how different parts of the platform are being used

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may prevent some core features of the mcu platform from working correctly.

6.1 Right to View and Correct Information

You can view the personal information stored in your account at any time and request corrections if needed. Some information can be changed directly in account settings; for other cases, please contact our support team.

6.2 Request to Delete Information

After closing your account on mcu, you may request that certain personal information be deleted. However, financial transaction records and information retained due to legal obligations may fall outside the scope of this request.

6.3 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can opt out at any time — either through account settings or by letting our support team know via 24/7 live chat or email. Opting out of marketing communications will not affect important account-related notifications, which will continue as before.

7.1 Age Verification and Protection Policy

mcu casino strictly follows a 21+ age policy. Information is not knowingly collected from any minor. Age verification is mandatory during the registration process. If evidence is found that a minor has created an account, that account will be closed immediately and the collected information will be deleted.

For more information on responsible gaming, please read our Responsible Gaming Guidelines.

8.1 Update Notifications

When changes are made to mcu's privacy policy, the "Last Updated" date at the top of the page will be revised. For significant changes, a notification may be sent to your registered email. Continued use of the platform after changes have been made will be taken as your acceptance of the updated policy.

8.2 Related Documents

This privacy policy is part of mcu's overall terms of service. Reading this policy together with our Terms and Conditions and Responsible Gaming Guidelines will give you a clear understanding of the platform's complete policies.

9.1 Privacy-Related Contact

If you have any questions, comments, or complaints about this privacy policy, please contact us:

•   24/7 Live Chat — available directly on the platform in both Bengali and English
•   Email: [email protected]

Our support team typically responds within 2 hours.